Leave comments on any standard or custom object.
On this page:
What it does
The Comments tab is available on every object, standard and custom, at all plan levels. Users can leave comments on objects even if they only have read-access, but comments can only be edited or deleted by the comment owner or an admin.
Comments are enabled by default for new customers and instances. They can be disabled via System Settings > Objects by editing the object and unchecking the Enable Comments checkbox. For existing users, Comments need to be enabled by navigating to System Settings > Objects, editing the object, and checking the Enable Comments checkbox.
The system supports reply threads within comments. Parent comments are displayed in descending order (newest first), while replies (child comments) appear in ascending order (newest last) beneath their parent. The Comments tab includes a badge showing the total number of comments and replies, combining both parent and child comments.
How to use the Comments tab
- Go to the specific object (for example, Contact) from the left nav and open the record you want to add comments for, then select the Comments tab.
- Add a comment by typing the @ symbol followed by the first few letters of the user’s name, then selecting the user from the dropdown.
- Save the comment by clicking the Add Comment button. The mentioned user will receive an email notification.
When any new comment is added, it increments the count on the Comments tab badge. Comments can be edited or deleted via the 3 dot menu. When a user replies to your comment, replies are displayed in nested format under the comment, with the oldest reply at the top and the newest reply at the bottom.